Service

OEM&ODM Service

We design our solutions based on the exact technical needs and operating environment of your project. With industry-leading engineering expertise and full in-house manufacturing capability, we can deliver customized machinery, systems, and on-site implementation plans that align with your production goals, site conditions, and safety standards.

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Localized Global Support

Local Service Network

We maintain authorized agents and service partners in key export markets to provide local installation, training, and maintenance. In some countries, resident engineers are available for fast, on-site support after your order is confirmed.

Rapid Local Parts Support

Essential spare parts are stocked in local partner's warehouses, while our factory keeps essential components in stock for rapid air or sea dispatch to ensure quick access and minimize production downtime.

Standardized Training System

During commissioning, our technicians train your team to independently manage daily operation and basic maintenance. We also supply multi-language manuals maintenance guides, and troubleshooting sheets.

Scheduled Follow-Up Service

We maintain a scheduled follow-up program where our service team reviews the operating condition of your equipment, identifies potential issues early, and helps you reduce downtime risks.

After-Sales Service

Our service commitment extends far beyond equipment delivery; we provide a structured, transparent, and reliable after-sales system.

12-Month Warranty

Any part failures caused by manufacturing quality issues will be replaced at no cost. Key components-such as the electrical control system, linear guides, and spindle-are covered under the same warranty terms as the complete machine.

Spare Parts Supply & Replacement

During the warranty period, we will replace any parts damaged due to non-human causes free of charge and cover all shipping costs. After the warranty period, we will provide original parts at a discounted price.

Technical Guidance & Training

We provide on-site installation and commissioning, along with hands-on training for your operators and maintenance team. Remote technical assistance is available through phone, email, and video conferencing.

Lifetime Technical Support

Our team is available anytime for consultation on equipment use, process optimization, or upgrade options. The after-sales files are maintained for distributors and key customers, ensuring full traceability of maintenance.